Updated: October 12th, 2023
Who We Are
When visitors leave comments on our site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks.
If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Our website uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. You can set your preferences for how Google advertises to you using the Google Ad Preferences page. You may also opt-out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Embedded Content From Other Websites
Articles on our site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Facebook Pixel and Conversions
We use Facebook Pixel and Conversions API. These collect data that helps us track conversions from our Facebook ads, to optimize our ads and build audiences for future ads so that we may remarket to people who have already taken some kind of action on our website.
The information collected using this setting includes our customer's name, location, email address, and phone number, as well as their browsing behavior in your online store. For more information, refer to Facebook's documentation about Conversions API.
About the Information We Collect
The information we collect about you when you contact us via our website or purchase items from us includes: your name, delivery address, email address, phone number, and payment information. We also collect personal information when you visit our website as explained above in the Cookies section.
We collect data directly from you in the information you provide us on our website and automatically using Google Adwords and Facebook Pixel and Conversions as noted above.
Who We Share Your Data With
The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
Our email service enables us to send and manage email campaigns across channels, serve advertisements, real-time data analytics, and insights to help us track and personalize our marketing activities. All emails sent by us will be in compliance with the Canadian Anti-Spam Legislation (“CASL”), including clearly stating who the email is from and providing clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email.
Visitor comments may be checked through an automated spam detection service.
Opting Out of Correspondence
You may unsubscribe from our email programs at any time by clicking on the “unsubscribe” link included at the bottom of every email message.
Unsubscribing means that we keep your information but your account closes.
We reserve the right to send you service announcements or similar administrative messages (for example, if we temporarily require the suspension of our Site for maintenance), without offering you the opportunity to opt out of receiving them.
Furthermore, because we are required to communicate with you about orders that you’ve placed, you cannot opt out of receiving emails that pertain to your orders. However, you may opt out at any time from receiving direct email such as newsletters or promotions.
You may ask to have your account closed or “expunged” which means we only retain the information required for legal or security purposes.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile.
Please refer to Access to Information and Privacy, from the Government of Canada website, for more information.
What Rights You Have Over Your Data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Accessing And Editing Your Personal Information
All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
You may also make requests pertaining to your personal information, such as requests to access information or requests to update or correct inaccurate information by writing to us.
Compliance With Law And Policies And Protection Of Rights
British Columbia Freedom of Information and Protection of Privacy Act
Our Contact Information:
Dr. Shahana Alibhai